Ahmad Reza Raeisi; Mohammad Hossein Yarmohammadian; Roghayeh MohammadiBakhsh; Hamid Gangi
Volume 10, Issue 4 , November 2013, , Pages 601-610
Abstract
Introduction: The application of balanced scorecard is growing in public health and nonprofit organization. This model is a conceptual framework for formulating a set of performance indicators in line with strategic objectives. One of the key principles of the balanced scorecard process is to identify ...
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Introduction: The application of balanced scorecard is growing in public health and nonprofit organization. This model is a conceptual framework for formulating a set of performance indicators in line with strategic objectives. One of the key principles of the balanced scorecard process is to identify those indicators that accurately measure the strategies to achieve. The purpose of this study was to determining the performance indicators of Al-Zahra Hospital of Isfahan University of Medical Sciences based on Iranian BSC model. Methods: This is a qualitative research study that was conducted in Al-Zahra academic medical center at Isfahan University of medical sciences in 2011. The research populations are hospital managers at different levels. Sampling method is purposive sampling in which the key informed personnel participated in determining the performance indicators of hospital selected as the BSC team members at focused discussion groups. By the focused group discussion meetings, hospital performance indicators were developed and finalized and then these indicators were classified and placed in balanced scorecard perspectives. Research tool for information gathering was a checklist that designed based on research indicators and proposed indicators by Al-Zahra hospital which The construct and content validity of the checklist were confirmed several times by reviews and by the help of research supervisors, consultant and senior hospital administrators. Data analyzing was conducted using quality content analysis method. Results: Balanced scorecard of this center was determined in four perspectives: patients and community (customer), internal processes, learning and growth and financial perspectives, and then indicators were defined for each perspective. Total number of balanced scorecards indicators was 30 cases that most indicators respectively finalized in internal processes and learning and growth perspectives. Conclusion: Balanced scorecard offers a tool to translate organizations mission into tangible and measureable goals, activities and performance indicators. Success of balanced scorecard is due to careful selection of indicators that contain main essence of the organizations strategy. Categorizing indicators in four perspectives are very useful in improving hospital performance level. Therefore continuous monitoring and evaluation of these indicators are required in line with achieving hospital goals and strategies. Keywords: Balanced Scorecard; Performance Evaluation; Hospitals
Akbar Kolahdouzan; Roghayeh Mohammadibakhsh; Hojatollah Gharaee
Volume 8, Issue 8 , January 2012, , Pages 1191-1198
Abstract
Introduction: Survival of any organization requires administrative communication through correspondence and conversation. Since official correspondence is one of the organizational tasks, it is necessary to provide a set of uniform principles for correct writing of administrative letters ...
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Introduction: Survival of any organization requires administrative communication through correspondence and conversation. Since official correspondence is one of the organizational tasks, it is necessary to provide a set of uniform principles for correct writing of administrative letters and minutes. This article aimed to appropriately guide the administrative staff in writing minutes and letters. Methods: In a descriptive study, 410 administrative letters and 55 official minutes written during 2007-2010 in Hamadan and Isfahan Universities of Medical Sciences were selected by census sampling. The frameworks and writing rules of the letters and minutes were reviewed. Data was collected in tables whose validity was confirmed by relevant experts. Data was finally analyzed by descriptive statistics. Results: The standards of logo designing and placement were not followed by any of the reviewed letters and minutes. Meeting agenda and attendees were missing in 43.63% and 45.45% of the minutes, respectively. Most errors occurred in writing "Hamzeh" (a Persian letter) (n = 228), application irregular plural forms (n = 148), and using correct forms of shortened Arabic words (n = 147). The commonest grammatical and punctuation mistakes were omitting verbs at the end of sentences (n = 90) and improper application of comma, respectively. The most frequent comprehension-related issue was using redundant words and long sentences (n = 90). Conclusion: Our findings indicated low organizational awareness of writing standards. Since, well-written administrative letters and minutes would facilitate information exchange, employees of different organizations need to participate in related training courses.
Mohammad Hossein Yarmohammadian; Zahra Agharahimi; Hadi Haiati Abbarik; Roqaye Mohammadi Bakhsh
Volume 7, Issue 0 , December 2011
Abstract
The goal of this article is review on case study methodology as a comprehensive method for theorizing in field of health and evaluating its applications. The method of this article is review and description of case study as a comprehensive study and in macro level as an integrated and combined strategy ...
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The goal of this article is review on case study methodology as a comprehensive method for theorizing in field of health and evaluating its applications. The method of this article is review and description of case study as a comprehensive study and in macro level as an integrated and combined strategy intend to explain goals of the method, definition of CASE, how to select it, conceptual framework and phases in case study methodology. According to review and analysis of literature about case study methodology, it is concluded that case study methodology is neglected in health management and planning research. Considering advantages of this method, it is recommended to do further study and application of it to theorizing and evaluating as well as solving the problems in health system.Keywords: Case Study; Research Methods; Organization and Administration; Research.
